GUAVASTORES

Privacy Policy

Last updated: March 2025

1. Introduction

GUAVASTORES ("we", "our", "us") is committed to protecting your privacy. This policy explains what personal data we collect, how we use it, with whom we share it, and your rights over your information. This policy applies to all users of our website and services.

2. Information We Collect

  • Account information: Name, email address, phone number, and password when you create an account.
  • Order information: Shipping address, billing details, payment method, and purchase history.
  • Payment data: M-Pesa phone number and transaction references. We do not store full card numbers.
  • Usage data: Pages visited, products viewed, device type, browser type, and IP address.
  • Communication data: Messages you send us through email or support channels.

3. How We Use Your Information

  • Process and fulfil your orders, and send order confirmations and delivery updates.
  • Manage your account and provide customer support.
  • Process payments via Safaricom M-Pesa and other payment processors.
  • Improve our website, products, and services through analytics.
  • Send you promotional communications (only with your consent, and you may unsubscribe at any time).
  • Comply with legal obligations and prevent fraud.

4. Sharing Your Information

We do not sell your personal data. We may share your information with:

  • Delivery partners: To fulfil and track your orders.
  • Payment processors: Safaricom (M-Pesa) and card payment processors to handle transactions.
  • Service providers: Cloud hosting, analytics, and email services that assist our operations.
  • Legal authorities: When required by law or to protect our rights.

5. Cookies

We use cookies and similar technologies to remember your preferences (such as your cart contents), analyse site traffic, and improve your experience. You can control cookies through your browser settings. Disabling cookies may affect some functionality, such as staying logged in.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Order records are retained for seven years in compliance with Kenyan tax regulations. You may request deletion of your account and associated data at any time, subject to retention requirements.

7. Data Security

We implement industry-standard security measures including HTTPS encryption, secure cloud storage, and access controls to protect your data. However, no transmission over the internet is 100% secure. Please keep your account credentials confidential.

8. Your Rights

Under applicable Kenyan data protection law, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data (subject to legal retention requirements).
  • Withdraw consent for marketing communications at any time.
  • Lodge a complaint with the Office of the Data Protection Commissioner of Kenya.

9. Changes to This Policy

We may update this policy from time to time. We will post the updated version on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

For privacy-related enquiries or to exercise your rights, contact us at support@guavastores.com.