How can we help you?
Find answers to common questions or get in touch with our support team
Frequently Asked Questions
How do I track my order?▼
You can track your order by visiting the Track Order page and entering your order number. You'll receive tracking updates via email and SMS.
What payment methods do you accept?▼
We accept M-Pesa, Visa/Mastercard, bank transfers, and cash on delivery for orders within Nairobi.
How long does delivery take?▼
Delivery within Nairobi takes 1-2 business days. Areas near Nairobi take 2-3 days, while other locations take 3-5 business days.
Can I return a product?▼
Yes, you can return products within 7 days of delivery if they're unused and in original packaging. Some products like software may have restrictions.
Do you offer warranty?▼
All products come with manufacturer warranty. Warranty periods vary by product and are stated on the product page.
How do I contact customer support?▼
You can reach us via WhatsApp at +254 710 599 234, call us, or email support@guavastores.co.ke. We're available Mon-Sat, 8am-6pm.